Posts Tagged ‘Experience Design’
Wednesday, December 10th, 2008
Improving the experience of visiting the doctor
(and saving the government a little bit of money too)
How often have you battled to get an appointment with the doctor, taken time out of work, only to arrive and then sit in the doctors surgery for 45 minutes because they are running late (which they always are).
A simple text message sent to every patient booked in – say – 1 hour before their appointment – indicating ‘how’ late the surgery is running could not only mean much quieter waiting rooms, but also a much more positive (and less frustrating) experience for the individual, not to mention the millions of pounds which the economy would gain in productivity.
Wednesday, September 10th, 2008
The Experience Design Manifesto
Its pretty aspirational stuff, but as a manifesto for the work I would like to be doing for the next ten years, it’s a great place to start. So for that reason Andrë – count me in.
User Centred Design and Experience Design are both schools of thought with one clear goal – to make users lives better. People who know me will testify that trying to make users lives better is one of my primary motivations when it comes to approaching web design. (more…)
del.icio.us
flickr
twitter
Linkedin
last.fmI work and play at TUI Ski where I spend my days endeavoring to craft delightful interactive experiences. At home I like country pubs, listening to the eclectic delights of French radio FIP and am daddy to a clutch of cheeky little monsters. Any opinions expressed here are mine and do not represent the opinions of any company I work for.. Powered by WordPress | Entries (RSS) and Comments (RSS).